Refund policy
Returns & Refund Policy
We hope you love your purchase from Fairy Wing Store. However, if you change your mind, we offer returns within 30 days of delivery, subject to the conditions below.
Returns
To request a return, please contact us at sales@fairywingstore.com within 30 days of receiving your order.
Please include your order number and details of the item you wish to return. We will then provide you with return instructions.
Items should be returned in their original condition and, where possible, in their original packaging. You may inspect and handle an item as you reasonably would in a shop, but we may make an appropriate deduction from the refund if its value has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.
Please do not return items to us without first contacting us.
Return Postage
For change-of-mind returns, customers are responsible for arranging and paying for return postage. We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.
If an item is faulty, damaged, incorrect or not as described, please contact us and we will provide appropriate assistance with the return and associated reasonable return costs.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged, incorrect or not as described.
Where helpful, we may ask you to provide photographs so that we can understand the problem and resolve it as quickly as possible. Providing photographs does not affect your statutory rights.
Pierced Earrings & Hygiene Items
For hygiene reasons, pierced earrings and other sealed hygiene-sensitive products may not be eligible for a change-of-mind return once any hygiene seal or protective packaging has been opened or removed, where the applicable consumer law exception applies.
This does not affect your rights if an item is faulty, damaged or not as described.
Cancellations
If you wish to cancel an order before it has been fulfilled, please contact us as soon as possible at sales@fairywingstore.com.
Where available, you may also be able to request cancellation through your customer account before fulfilment.
Your statutory right to cancel an eligible online purchase is not limited by our pre-fulfilment cancellation facility.
Refunds
Once we receive and inspect an approved return, we will process your refund to your original payment method.
For eligible cancellations under UK distance-selling rules, refunds will be made in accordance with your statutory rights, including any applicable standard outbound delivery charge. If you selected a more expensive delivery method than our standard delivery option, we are not required to refund the additional delivery cost.
Please allow additional time for your bank or payment provider to process the refund after we have issued it.
Non-returnable Items
Certain items may be excluded from change-of-mind returns where permitted by law, including:
• Gift cards
• Personalised or made-to-order items where the statutory exception applies
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
These exclusions do not remove your statutory rights in relation to faulty, damaged or misdescribed goods.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law. Goods must be as described, of satisfactory quality and fit for purpose.
Contact Us
If you have any questions about a return, cancellation or refund, please contact:
Fairy Wing Store
Email: sales@fairywingstore.com